VIVARA CASHMERE KNIT
VIVARA CASHMERE KNIT
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Shipping Information
Shipping Information
Delivery usually takes between 5 and 7 business days after dispatch. You will receive a tracking link as soon as the package leaves our warehouse.
Please refer to our Shipping Policy.
Cashmere Craft, Timeless Elegance
Handcrafted from the finest cashmere yarns, this sweater embodies quiet luxury. Its meticulously woven cable-knit pattern adds subtle depth and rich texture, while the generous turtleneck and relaxed silhouette create a look that is as elegant as it is comforting. Designed for the woman who appreciates refined details and enduring quality.
Key Features:
- Premium Cashmere Yarn – Soft, breathable, and naturally insulating
- Exquisite Cable-Knit Design – Adds texture, dimension, and artisanal appeal
- Cosy Turtleneck Collar – Provides warmth with an elegant drape
- Relaxed Yet Refined Fit – Effortlessly flattering and easy to style
Where luxury meets comfort—crafted for those who wear elegance effortlessly.
Why Choose Heelts
At Heelts, we focus on everyday fashion you can actually wear. We select versatile pieces with clean design, comfortable fits, and clear product details—so you can shop confidently and style effortlessly.
Shipping information
We currently ship only within the United Kingdom. Orders are processed within 1–2 days and typically delivered within 4–5 days (around 5–7 business days from purchase).
Returns & guarantee
Your satisfaction matters. That’s why we offer a 14-day return policy if you’re not fully happy with your order.
We make everyday style simple. Discover wearable pieces, clear pricing, and a smooth shopping experience from checkout to delivery.
Enjoy fast UK delivery and a 14-day return policy — shop confidently with Heelts.
FAQs
Heelts Q&A
How long will it take for my order to arrive?
The estimated total delivery time is 5 to 7 business days from the date of purchase.
We process all orders within 1–2 business days, and shipping is handled by DHL.
You will receive a tracking number by email as soon as your order is dispatched.
Do you ship throughout the entire United Kingdom?
Yes, we currently ship to all regions of the United Kingdom.
Can I return a product if I’m not satisfied?
Yes. You have 14 calendar days from the date of delivery to return a product, as long as it is unused and in its original packaging.
In cases of change of mind, return shipping costs will be your responsibility.
What should I do if I receive a defective or damaged product?
Please contact us immediately at info@heeltsuk.com, including photos of the item and your order number.
We will cover all return shipping costs and offer you either a replacement or a full refund.
How can I contact customer service?
You can reach us by email at info@heeltsuk.com, by phone at +44 151 929 2601, or via Instagram or Facebook (@heeltsuk).
We typically respond within 6 to 24 hours (Monday to Friday).
Can I exchange a product for another model or size?
Yes. You can request an exchange within 14 days of delivery.
The item must be in perfect condition.
Write to us with your order number and the model you would like, and we will guide you through the process.