Shipping policy

Last Updated: 11 December 2025

At Heeltsuk.com, we are committed to providing you with a fast, clear, and secure shipping experience. This policy outlines all essential information regarding processing times, delivery methods, and shipping conditions for your order.

Shipping Zone

We ship exclusively within the United Kingdom.

Processing & Delivery Times

  • Fast processing: All orders are prepared within 1–2 days (Monday to Sunday).

  • Estimated delivery time: Once dispatched, your order will arrive within 4–5 business days, meaning 5–7 business days from the date of purchase.

  • Cut-off time: Orders placed before 16:00 (GMT+0) are processed and shipped the same day.

    Orders placed after this time are dispatched on the next business day.

Shipping Costs

  • Free shipping on all products.

  • No code or minimum amount required — shipping is automatically included.

Shipping Method

  • Carrier: All orders are shipped via DHL, offering secure delivery and a tracking number.

  • Tracking: Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your package at any moment.

  • Delivery guarantee: If your order is lost or damaged during transit, we will handle the issue at no additional cost to you.

Order Tracking

You will automatically receive an email with your tracking number after dispatch.

You can check the status directly from our website or at dhl.com.

Returns or Issues With Your Order

  • You have 14 days from the date of receipt to request a return, provided the product is unused and in its original packaging.

  • Defective or damaged product?

    Contact us with a photo of the item and your order number. We will cover the return shipping cost and provide either a replacement or a refund, depending on the case.

Contact Information

If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:

  • Company: HEELTS LTD
  • Company Number: 16904945

  • Instagram: @heeltsuk

  • Facebook: @Heeltsuk

  • Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)

  • Response time: between 6 and 24 hours