SERENA HERITAGE COAT
SERENA HERITAGE COAT
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Shipping Information
Shipping Information
Delivery usually takes between 5 and 7 business days after dispatch. You will receive a tracking link as soon as the package leaves our warehouse.
Please refer to our Shipping Policy.
Indulge in the Ultimate Winter Luxury
Experience the perfect blend of timeless style and premium comfort with this elegant coat, crafted from luxurious wool to keep you warm and stylish through the colder months. Its classic design, soft-to-the-touch feel, and chic button finish make it an essential addition to your wardrobe. Whether you’re heading to work, enjoying a crisp autumn walk, or savouring a coffee break, this coat elevates every outfit with ease.
Key Features:
- Premium Wool Construction – Soft, warm, and insulating for ultimate comfort in chilly weather
- Classic Design – A timeless silhouette that exudes effortless sophistication
- Flattering Straight Cut – Tailored to complement every body type while ensuring freedom of movement
- Versatile Style – Pairs perfectly with jeans, skirts, or dresses for any occasion
A coat that doesn’t just keep you warm, it makes you feel elegant and luxurious—season after season.
Why Choose Heelts
At Heelts, we focus on everyday fashion you can actually wear. We select versatile pieces with clean design, comfortable fits, and clear product details—so you can shop confidently and style effortlessly.
Shipping information
We currently ship only within the United Kingdom. Orders are processed within 1–2 days and typically delivered within 4–5 days (around 5–7 business days from purchase).
Returns & guarantee
Your satisfaction matters. That’s why we offer a 14-day return policy if you’re not fully happy with your order.
We make everyday style simple. Discover wearable pieces, clear pricing, and a smooth shopping experience from checkout to delivery.
Enjoy fast UK delivery and a 14-day return policy — shop confidently with Heelts.
FAQs
Heelts Q&A
How long will it take for my order to arrive?
The estimated total delivery time is 5 to 7 business days from the date of purchase.
We process all orders within 1–2 business days, and shipping is handled by DHL.
You will receive a tracking number by email as soon as your order is dispatched.
Do you ship throughout the entire United Kingdom?
Yes, we currently ship to all regions of the United Kingdom.
Can I return a product if I’m not satisfied?
Yes. You have 14 calendar days from the date of delivery to return a product, as long as it is unused and in its original packaging.
In cases of change of mind, return shipping costs will be your responsibility.
What should I do if I receive a defective or damaged product?
Please contact us immediately at info@heeltsuk.com, including photos of the item and your order number.
We will cover all return shipping costs and offer you either a replacement or a full refund.
How can I contact customer service?
You can reach us by email at info@heeltsuk.com, by phone at +44 151 929 2601, or via Instagram or Facebook (@heeltsuk).
We typically respond within 6 to 24 hours (Monday to Friday).
Can I exchange a product for another model or size?
Yes. You can request an exchange within 14 days of delivery.
The item must be in perfect condition.
Write to us with your order number and the model you would like, and we will guide you through the process.